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Sync'Em Support Center

If you require support for an issue not answered by our FAQs, our Forums or by searching our Knowledgebase, please create a support ticket to initiate our email-based support.

NOTE: We respond to all communications. If you are having problems receiving our email, please ensure that your account has a valid email address and that the emails are not being eliminated by your spam filter. You can always review and respond to your tickets right here. If you don't get a response within 1 business day, please login and review your ticket, here.

In our workflow, tickets show a closed status when we are waiting for a response from you or from an internal team. This is normal and tickets are automatically re-opened when the next communication (yours or ours) is posted to the ticket.

Our official office hours are Monday through Friday 9:00 am to 5:00 pm (America/Pacific Time), closed on holidays ... but we often also respond outside those hours.

Most-Viewed Knowledgebase Articles Views
Using more than one syncing program to bidirectionally sync the same information sources on the same Mac can cause data loss. 124
What do I need to know to setup syncing with Exchange shared folders? 79
How do I troubleshoot a syncing problem? 61
I'm getting an error trying to access my Exchange account, what should I do? 59
How do I reset OS X's Sync Services? 43
Why does iCal not always understand whether I'm a meeting attendee or an organizer? 28
I'm suddenly having problems syncing Apple Address Book and/or iCal, including via iTunes and/or other syncing programs 25
Sync'Em is reporting a timezone error, what should I do? 24
Can I sync the same information sources to 2 or more Macs? 23
How can I sync multiple Exchange contacts folders to Apple Address Book and/or Google/Gmail contacts? 20

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