Home

Sync'Em

Architected to multi-sync
  • Home
  • Sync'Em
    • Buy License(s)
    • Features and Benefits
    • Screenshots
    • Product Roadmap
    • Pricing & Licensing
    • Licensing Assistant
    • Technology
    • Example Sync Setups
    • Version History
  • Enterprise
  • Download
  • Support
    • Exchange Hosting Providers
    • FAQs
    • Glossary
    • Knowledgebase
    • Support Center
  • Company
    • About Us
    • Contact Us
    • Privacy Policy

Buy

  • Sync'Em

Support Center

Support Home
Create Support Ticket
My Support Tickets
– Knowledgebase –
Search by Keyword
or by Categories
ctrl-click to multi-select
Mac: cmd-click

Community

  • Support Center
  • Our Other Sites:
    • derman.com
    • Teach All Kids

Login

Create My Account
Send Me My Password

Sync'Em Support Center

If you require support for an issue not answered by our FAQs, by searching our Knowledgebase or by our Forums, please create a support ticket to initiate our email-based support.

NOTE: We respond to all communications. If you are having problems receiving our email, please ensure that your account has a valid email address and that the emails are not being eliminated by your spam filter. You can always review and respond to your tickets right here. If you don't get a response within 1 business day, please login and review your ticket, here.

In our workflow, tickets show a closed status when we are waiting for a response from you or from an internal team. This is normal and tickets are automatically re-opened when the next communication (yours or ours) is posted to the ticket.

Our official office hours are Monday through Friday 9:00 am to 5:00 pm (America/Pacific Time), closed on holidays — but we often also respond outside those hours.

Responsiveness: For all support tickets ever submitted:

  • We've responded within 24 hours 87.05% of the time
    (including weekends and holidays, so could be higher if we only counted business days)
  • We've resolved the issue within 24 hours 81.02% of the time
    (including weekends and holidays and could be higher if we only allowed 1 issue per ticket)


Most-Viewed Knowledgebase Articles Views
What do I need to know to setup syncing with Exchange shared folders? 813
How are Exchange (i.e., Outlook/OWA/Entourage) categories sync'd to iCal? 773
OS X's Sync Services can be corrupted & create problems syncing Apple Address Book and/or iCal, including via iTunes & others. 669
What is the "[SyncEm Data]" stuff I see in some sync'd items? 598
Using more than one syncing program to bidirectionally sync the same information sources on the same Mac can cause data loss. 494
How do I reset OS X's Sync Services? 475
How do I troubleshoot a syncing problem? 457
How do I uninstall Sync'Em? 436
What do I need to know to setup syncing with Exchange public folders? 411
I'm getting an error trying to access my Exchange account, what should I do? 361

  • Printer-friendly version
©2007-2013 Derman Enterprises Inc., All Rights ReservedSite Map