Sync'Em Support Center
If you require support for an issue not answered by our FAQs, our Forums or by searching our Knowledgebase, please create a support ticket to initiate our email-based support.
NOTE: We respond to all communications. If you are having problems receiving our email, please ensure that your account has a valid email address and that the emails are not being eliminated by your spam filter. You can always review and respond to your tickets right here. If you don't get a response within 1 business day, please login and review your ticket, here.
In our workflow, tickets show a closed status when we are waiting for a response from you or from an internal team. This is normal and tickets are automatically re-opened when the next communication (yours or ours) is posted to the ticket.
Our official office hours are Monday through Friday 9:00 am to 5:00 pm (America/Pacific Time), closed on holidays ... but we often also respond outside those hours.
NOTE: We respond to all communications. If you are having problems receiving our email, please ensure that your account has a valid email address and that the emails are not being eliminated by your spam filter. You can always review and respond to your tickets right here. If you don't get a response within 1 business day, please login and review your ticket, here.
In our workflow, tickets show a closed status when we are waiting for a response from you or from an internal team. This is normal and tickets are automatically re-opened when the next communication (yours or ours) is posted to the ticket.
Our official office hours are Monday through Friday 9:00 am to 5:00 pm (America/Pacific Time), closed on holidays ... but we often also respond outside those hours.