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The Sync'Em Menu extra shows a "paused"/"not running" icon (i.e., "sync arrows" with a grey center), what should I do?

  • Sync'Em

There are multiple possibilities

  • the Sync'Em Engine is paused because:
    • it was paused via the menu extra (i.e., the "Pause Sync'Em Engine" entry has a check-mark to its left — select it again to un-pause the engine)
    • the Sync'Em preferences panel is open — that automatically pauses the engine so settings can be changed without the danger of having an undesired sync when part of the way through a setup change
  • the Sync'Em Engine is no longer running (the menu selection above the "Pause Sync'Em Engine" entry provides a status that may give a clue) because:
    • the Sync'Em Engine was manually stopped — e.g., via the Sync'Em preferences panel
    • the Trial license has expired or Sync'Em has otherwise become unlicensed — you can check the licensing status via the "About" panel in the Sync'Em preferences
    • the Sync'Em Engine crashed — to restart the Sync'Em Engine:
      • open the Sync'Em preferences and click on the "Preferences" tab ("User Prefs" in older versions)
      • if it's available, press the "Stop Sync'Em Engine" button (admin credentials required)
      • press the "Start Sync'Em Engine" button (admin credentials required)
      • please help us find the issue

Also see the Knowledgebase article about the Sync'Em Engine in a "hung" condition.

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